This is the\u00a0tenth\u00a0article in a series about members of the Minerva team and how they think about Minerva\u2019s core values and contribute to the customer promise: “ensuring carefree traceability”.\u00a0<\/p>\n
We are talking to Rinus de Leeuw, about his role being a service engineer at Minerva and his commitment to repairing and testing all incoming equipment.<\/p>\n
What can you tell us about your role as <\/em>Service Engineer<\/em> in the Minerva team<\/em>?<\/em><\/p>\n I check all incoming equipment for functionality and then I thoroughly test it. I repair the instrument if necessary and afterwards I test it again. When the instrument is in working order, the equipment usually goes to the lab for subsequent calibration. A single repair is rare occurrence. After all, customers’ devices have to perform according to the optimal standard.<\/p>\n What part of your job do you enjoy the most?<\/em><\/p>\n I enjoy tinkering with interesting pieces of equipment. I also enjoy being part of the great Minerva team; we have direct lines of communication and you always get a quick answer to your enquiries.<\/p>\n In your opinion, what does Minerva\u2019s promise of “ensuring carefee calibration” mean?<\/em><\/p>\n For me this means that we have to deliver on what we promise, that we meet the customers expectations and perform our activities in a correct and timely manner.<\/p>\n How do you contribute to Minerva\u2019s promise, \u201censuring carefree traceability\u201d?<\/em><\/p>\n I contribute to this promise by being 100% committed to service. I conduct the repairs and tests of incoming equipment as well and efficient as possible so that the equipment performs just as expected.<\/p>\n Minerva\u2019s core values are integrity, innovative, skilled, involved and service oriented. Could you give an example of each?<\/em><\/p>\n Reliability is a key word when it comes to integrity. A customer can count on Minerva to fulfil our promise. Of course, mistakes happen sometimes but at the end of the day we are humans too.<\/p>\n Sometimes the equipment that comes through the service department surprises even us, as they are so different. I like the challenge of repairing different equipment, this way I remain alert and innovative in our ways of successfully repairing the instruments.<\/p>\n In my opinion, skilled is a core value inherent to Minerva. Here, all the knowledge we might need we have in-house. Everyone has their own field of expertise within their range of work activities. For example, within the lab there is specialisation per individual calibration expert and our long-standing experience demonstrates our skill set at Minerva.<\/p>\n Our colleagues have great work relationships and connect well on a personal level too. Everyone is open and honest towards each other and wants to help each other out.<\/p>\n Minerva is very service oriented. We are active in a market segment with expensive equipment where customers expect a high level of service. This is also reflected by the aftercare provided by Minerva, for instance by calling our customers in case of questions for a more personal touch. At Minerva, customer satisfaction is important to us.<\/p>\n My sales colleagues sometimes ask me if there\u2019s a way to repair an older device that has been out of production and out of service for a long time, say for example a Druck DPI 510. If the parts are still available to us, we will always do what we can to get this classic piece of equipment working again!<\/p>\n <\/p>\n <\/p>\n <\/p>\n <\/p>\n","protected":false},"excerpt":{"rendered":" This is the\u00a0tenth\u00a0article in a series about members of the Minerva team and how they think about Minerva\u2019s core values and contribute to the customer promise: “ensuring carefree traceability”.\u00a0 We are talking to Rinus de Leeuw, about his role being a service engineer at Minerva and his commitment to repairing and testing all incoming equipment. […]<\/p>\n","protected":false},"author":4,"featured_media":44256,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[155],"tags":[],"class_list":["post-44770","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-minerva"],"acf":[],"yoast_head":"\nI contribute by being 100% committed to service<\/h2>\n
All the knowledge we might need we have in-house<\/h2>\n
Get classic pieces of equipment working again<\/h2>\n